Last Updated: September 29, 2026
Effective Date: September 29, 2026
Company: Midac LLC
This Refund Policy applies to all purchases of Minek Suite and Minek Graphic licenses, and to all purchases of additional update periods and upgrades (each a "Purchase"). It forms part of our Terms of Service and EULA.
Our order process is conducted by our online reseller and Merchant of Record, Polar Software, Inc. ("Polar"). Polar is the seller of record for every Purchase and handles all payments, invoicing, returns, and refunds. Midac LLC does not collect payments and does not issue refunds directly. All refunds are issued by Polar, to your original payment method, under this policy and the Polar Buyer Terms.
We do not offer a free trial, demo license, satisfaction guarantee, or money-back guarantee. You are responsible for reviewing the product description, screenshots, any published system requirements, Terms of Service, and EULA, and for confirming that the Software is compatible with your system, before purchasing.
Because the Software is a digital product delivered immediately upon payment, all Purchases are final and non-refundable once your License Key has been delivered, except only as stated in Section 3.
A refund will be considered only if:
Except where required by law, refund requests must be submitted within 10 days of the Purchase date. Requests submitted after that are not eligible, except (a) non-delivery, which you must report to us within 30 days of the Purchase date, (b) unauthorized purchases, or (c) where Polar or the law requires otherwise. A refund of any Purchase revokes the associated license as described in Section 6.
Except as stated in Section 3, refunds will not be given for any reason, including:
Submit refund requests through Polar, using the Polar customer portal or the support contact in your Polar order receipt. You may also email us at info@mineksuite.com with your order number; we will review your request and, where applicable, refer it to Polar. Include your order number, the email address used at purchase, and the reason for your request.
Polar makes and processes all refund decisions. Midac LLC is not responsible for Polar's refund decisions, processing times, or methods. Refunds are limited to the amount you paid for the specific Purchase being refunded, and are issued only to the original payment method.
If you have activated the Software, or use it after requesting a refund, that activation and use may be considered by Polar in reviewing your request and in any payment dispute.
If a Purchase is refunded, in whole or in part, whether by Polar or at our request and for any reason, the license or update period granted by that Purchase is permanently revoked as of the date of the refund. Specifically:
If only an additional update period or upgrade Purchase is refunded, the updates or versions provided by that Purchase are revoked, and your original license is otherwise unaffected.
To the fullest extent allowed by law, a refund issued under this policy is your sole and exclusive remedy for any dissatisfaction with, or problem relating to, a Purchase. Midac LLC's total liability for any claim relating to a Purchase or a refund shall not exceed the amount you actually paid for that Purchase. Midac LLC is not liable for any other damages, costs, or losses relating to a Purchase or refund, including taxes, fees, lost profits, lost data, or consequential damages, as further described in the Terms of Service and EULA. Any taxes included in a refunded Purchase are handled by Polar under its policies.
Promotional discounts apply only to the transaction in which they are used. Any later update or upgrade Purchase will be charged at the standard price available at that time, unless a new promotion is explicitly offered.
No Retroactive Discounts or Price Matching: Promotional codes must be applied at checkout. Expired or invalid codes will not be honored, and discounts will not be applied retroactively to completed transactions. We do not offer price-matching, partial refunds, or credits for purchases made before a sale, price reduction, or promotional event.
Please contact Polar or us before opening a dispute with your bank or card issuer, so the issue can be resolved through this policy. This does not limit any right you have under law to dispute a charge.
If a chargeback or payment dispute is filed, the associated License Key may be suspended while the dispute is reviewed, and will be permanently revoked and deactivated if the dispute is decided in your favor, in the same way as a refund. Polar and Midac LLC may submit evidence of delivery, activation, and use in response to any dispute.
If you are a consumer in a jurisdiction that grants a statutory right of withdrawal for digital content (such as the EU or UK), by completing your Purchase and receiving immediate access to your License Key and download, you expressly request immediate performance and acknowledge that you lose your right of withdrawal once delivery has begun. Nothing in this policy excludes any right that cannot be excluded under applicable law; any such right is limited to the minimum required by that law.
If you have any questions regarding this policy or need assistance with your license, please contact us at:
Midac LLC
Email: info@mineksuite.com
Address: 1123 Locust St #419, St Louis, MO 63101-1103 US